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Refund and Return Policy

Due to Health Regulations, masks are considered personal items and unfortunately may not be returned or exchanged for resale, although a replacement will be offered if the wrong mask was provided. Please allow up to 7 working days for delivery of replacement masks.

Masks will be refunded in the following cases:

  • There is a defect in material or construction of an item. In such a case simply send a photograph demonstrating the issue along with the order number to
  • Item(s) not delivered within 30 days

Refunds will be processed within 2 working days of providing such evidence (if applicable).